Privacy Policy

Southweld Privacy Policy

Last updated: [Insert date]

This Privacy Policy explains how Southweld LLC (“Southweld,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you visit southweld.com, create an account, or purchase products (the “Services”).
By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Information you provide:
- Account and order details: name, company name, resale/tax status, billing and shipping addresses, email, phone, purchase history, and order notes.
- Payment information: we receive payment method details necessary to process transactions. If processed by a third-party payment processor, we do not store full card numbers.
- Communications: emails, forms, RMA requests, and customer service interactions.
Information we collect automatically:
- Device and usage data: IP address, browser type/version, operating system, referring pages, pages viewed, time/date stamps, and clickstream data.
- Cookies and similar technologies: used for authentication, remembering preferences, analytics, and site performance.
Information from third parties:
- Carriers and logistics partners (e.g., delivery status), payment processors (payment confirmations), fraud prevention and verification services, and, where applicable, trade references or credit bureaus for account setup.

To process and fulfill orders, provide customer support, and manage RMAs and warranties.
To verify distributor eligibility, conduct credit reviews for approved accounts, and manage account terms.
To operate, secure, and improve our website, products, and Services, including analytics and performance monitoring.
To communicate about orders, shipments, product updates, policy changes, and important service notices.
To market and promote relevant products to existing customers (you can opt out of marketing at any time).
To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions.

We use essential cookies for site functionality (e.g., login, cart), and performance/analytics cookies to understand site usage.
You can control cookies via your browser settings. Disabling cookies may affect site functionality.
If we use third-party analytics (e.g., Google Analytics), those providers may set their own cookies and process data per their policies.

Payments may be processed by third-party processors who comply with applicable security standards (e.g., PCI DSS). We do not store full payment card numbers on our servers.
For invoiced accounts, we collect and store billing contact details and payment history to manage credit terms.

We share personal information with:
- Service providers: payment processors, shipping/logistics partners, website hosting, IT/security, analytics, email service providers, and RMA/warranty partners—only as needed to perform services for us.
- Manufacturers/brands: for warranty coordination, product support, recalls, or substitutions.
- Professional advisors: accountants, auditors, or legal counsel under confidentiality obligations.
- Authorities: when required by law, to protect rights and safety, or to enforce our Terms.
We do not sell personal information. We do not share for third parties’ independent marketing.

We keep personal information for as long as necessary to fulfill the purposes described in this Policy, including order history, tax/accounting records, warranty, and legal obligations. When no longer needed, we take reasonable steps to delete or de-identify data.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Marketing communications: You can opt out of marketing emails by using the unsubscribe link or contacting us. You will still receive transactional messages (order confirmations, shipping updates, service notices).
Cookies: Manage through browser settings.
Account information: You may request to review, update, or delete certain account information by contacting us.

Depending on your location and applicable laws, you may have rights to access, correct, or delete personal information, or to object to/limit processing. Submit requests using the contact information below, and we will respond as required by law.

Our Services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.

Our Services are intended for U.S. customers. If you access the Services from outside the U.S., you understand your information may be transferred to, stored, and processed in the United States.

Our website may contain links to third-party sites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

We may update this Policy from time to time. The “Last updated” date reflects the latest changes. Material changes will be posted on this page and become effective when posted unless stated otherwise.

Alabama law applies to the extent relevant. If other state privacy laws grant you additional rights, contact us and we will honor applicable requests as required by law.